Support
Last Updated: June 15, 2026
Welcome to the Intigo support center. We are here to help you with our logistics applications and services, including EnaGo, published by intigoDev. If you have a question, run into an issue, or need help with your account, use any of the contact options below.
1. Contact Us
Our support team is available to assist with account, delivery, and technical questions. The fastest way to reach us is by email or phone.
- Support Email: [email protected]
- Developer: Lamjed Gaidi — [email protected]
- Phone: +216 98 122 998
- App Support: Available via the in-app support channel and app store support listing
- Website: https://intigo.tn
- Location: Tunisia
2. What We Can Help With
- Account & Sign-in: Registration, login problems, updating your name, phone number, or email.
- Deliveries & Tracking: Pickup and drop-off details, package status, and delivery estimates.
- App Issues: Crashes, errors, location permissions, and general technical troubleshooting.
- Privacy & Data: Questions about how your data is collected and used, and how to exercise your rights.
3. Response Times
We aim to respond to all support requests within 1–2 business days. Urgent delivery issues are prioritized, so please include your tracking identifier and a clear description of the problem when you contact us.
4. Account & Data Deletion
You can request account deletion at any time by contacting the support team through the app or by email. Once your identity is verified, we process deletion requests according to applicable legal and operational retention requirements. For full details on how we handle your information, see our Privacy Policy.
5. Reporting a Problem
To help us resolve your issue quickly, please include the following when you reach out:
- Your registered name and phone number or email.
- The tracking identifier, if your request relates to a delivery.
- A clear description of the problem and, if possible, a screenshot.
- Your device type and app version.
6. Feedback
We are always working to improve our service. If you have suggestions or feedback about the app or your experience, we would love to hear from you at [email protected].